Our Cancellation Policy

At Super Rehab, we plan each assessment and therapy session to meet the clients’ individual goals, and we limit the number of clients we serve each day to maintain our high-quality service. Therefore we have a strict 2 clear business days’ notice of cancellation (or no show) so that we can plan our clinicians’ calendars accordingly.

No cancellation fee will be applied if the client provides 2 clear business days’ notice of cancellation prior to their scheduled appointment.

Short Notice Cancellation fee will be applied if the client’s cancellation is requested within 2 clear business days prior to their scheduled appointment.

Short Notice Cancellation fee will be applied if the client fails to attend a scheduled appointment or arrives more than 15 minutes after the scheduled appointment.

Specifically, for all NDIS funded activities, Short Notice Cancellation (or no show) fee will be 100% of the agreed fee associated with the delivery of a support item to the participant.

We understand that unforeseen circumstances may arise, such as medical emergencies, serious illness or injury, or loss of a loved one. In such situation, we will use discretion in applying these charges.

We will always discuss alternative appointment options and be supportive and understanding whenever possible. Therefore please reach out to one of our team members and inform us about a possible cancellation, so we can work together to find a suitable arrangement.