We Value Your Feedback

Your feedback is important to us and helps us continuously improve the quality of our services. We welcome compliments, suggestions, and feedback from clients, families, carers, and service partners.

If you would like to share feedback or a compliment about our services, we would love to hear from you.

You can contact the Super Rehab Health Service Manager by:

• Phone: 0411 577 140
• Email: info@superrehab.com.au

If you are not satisfied with the services provided and would like to make a complaint, you can contact the Super Rehab Health Service Manager directly:

• Phone: 0411 577 140
• Email: manager@superrehab.com.au

You are welcome to ask a family member, friend, or advocate to assist you in making a complaint.

We will acknowledge and review all complaints and aim to resolve concerns in a respectful and timely manner.

If you prefer not to identify yourself, you may also submit feedback or complaints anonymously by:

Sending a letter to:

PO Box 608

Leichhardt NSW 2040

Completing the Feedback and Complaint form on our website:

https://superrehab.com.au/feedback-and-complain If you wish to remain anonymous when using the form, you may enter info@superrehab.com.au in the email field.

If you are an NDIS participant and you are not satisfied with our response, or you prefer to raise your concern with the regulator, you can contact the NDIS Quality and Safeguards Commission.

• Phone: 1800 035 544 (free call from landlines) or TTY: 133 677 Interpreters can be arranged if required.

You can also lodge a complaint online via the NDIS Commission website:

www.ndiscommission.gov.au

All feedback and complaints are treated confidentially and handled in accordance with our internal complaints management procedures.