Your feedback
matters to us.
We welcome compliments, suggestions, and feedback from participants, families, carers, and service partners. Your feedback helps us understand what we are doing well and where we can improve our services.
If you would like to share feedback or a compliment about our services, we would love to hear from you. Please contact our Health Service Manager directly:
Your feedback helps us continue improving the quality of care and service we provide.
If you are not satisfied with the services provided and would like to make a complaint, please contact our Health Service Manager:
You are welcome to ask a family member, friend, or advocate to assist you. All complaints will be acknowledged, reviewed, and handled respectfully and in a timely manner.
If you prefer not to identify yourself, you may submit feedback or complaints anonymously by:
Post: PO Box 608, Leichhardt NSW 2040
Online form: Use the feedback form below and enter info@superrehab.com.au in the email field if you wish to remain anonymous.
If your complaint relates to NDIS services and you are not satisfied with the outcome, contact the NDIS Quality and Safeguards Commission.
For complaints relating to aged care services (Support at Home or CHSP), contact the Aged Care Quality and Safety Commission.
For people with disability:
National Disability Advocacy Program (NDAP)
For older people:
Older Persons Advocacy Network (OPAN)
We aim to respond to all enquiries as soon as possible. If your matter is urgent, please contact our Health Service Manager directly at management@superrehab.com.au or on 0411 577 140. Enter info@superrehab.com.au in the email field if you wish to remain anonymous.
We aim to acknowledge your feedback within 2 business days. If you provided contact details, our Health Service Manager will be in touch.