Your Feedback Matters

If you would like to share feedback or a compliment about our services, we would love to hear from you.

You can contact the Super Rehab Health Service Manager by:

• Phone: 0411 577 140
• Email: manager@superrehab.com.au

Your feedback helps us continue improving the quality of care and service we provide.

If you are not satisfied with the services provided and would like to make a complaint, you can contact the Super Rehab Health Service Manager by:

• Phone: 0411 577 140
• Email: manager@superrehab.com.au

You are welcome to ask a family member, friend, or advocate to assist you in making a complaint. All complaints will be acknowledged, reviewed, and handled in a respectful and timely manner. We are committed to addressing concerns fairly and working towards a suitable resolution.

Making a complaint will not affect the services you receive from Super Rehab.

If you prefer not to identify yourself, you may also submit feedback or complaints anonymously by:

Sending a letter to:

PO Box 608

Leichhardt NSW 2040

Submitting a message using the form below:

If you wish to remain anonymous when using the form, you may enter info@superrehab.com.au in the email field.

If you are not satisfied with the outcome of your complaint, or if you prefer to speak with an independent organisation, you may contact the relevant external complaints body.

NDIS Quality and Safeguards Commission

If your complaint relates to services provided under the National Disability Insurance Scheme (NDIS), you can contact the NDIS Commission.

• Website: https://www.ndiscommission.gov.au
• Phone: 1800 035 544

If you are not satisfied with the outcome of your complaint, or if you prefer to speak with an independent organisation, you may contact the relevant external complaints body.

Aged Care Quality and Safety Commission

If your complaint relates to services provided under aged care programs such as Support at Home or the Commonwealth Home Support Programme (CHSP), you can contact the Aged Care Quality and Safety Commission.

• Website: https://www.agedcarequality.gov.au
• Phone: 1800 951 822

Independent advocacy services are also available to help you understand your rights and express your concerns. If you would like assistance, you may ask a family member, friend, carer, or independent advocate to support you during the process.

Advocacy for people with disability:

National Disability Advocacy Program (NDAP)

• Website: https://www.health.gov.au/topics/disability-and-carers/empowering/advocacy

Advocacy for older people:

Older Persons Advocacy Network (OPAN)

• Website: https://opan.org.au
• Phone: 1800 700 600

If you provide your contact details when submitting feedback or a complaint, Super Rehab will aim to keep you informed about the progress and outcome of the matter where appropriate. We are committed to reviewing all concerns carefully and communicating the outcome in a respectful and timely manner. 

We aim to acknowledge complaints within 2 business days and will work to review and resolve concerns as promptly as possible.

All feedback and complaints are handled respectfully and confidentially, and personal information will be managed in accordance with our privacy and confidentiality policies.