Super Rehab Support at Home Fee Schedule

Super Rehab fee structure reflects time-based billable units, separating face-to-face (“direct”) activities from related indirect activities, such as clinical documentation, case conferencing, service coordination, and care planning. In accordance with the guidelines, travel costs are incorporated into the unit price for direct activities.

To provide greater clarity, we have outlined the Standard Service Duration Breakdown and Standard Service Price in the table below. This table reflects the typical time allocation and standard price for each service. Actual billing may vary depending on the clinical time required to deliver services safely and effectively. Where additional direct or indirect time is required beyond the standard duration, this will be billed in 15-minute increments, based on the participant’s needs and service complexity.

This updated fee schedule from 1 April 2026 reflects refinements to Physiotherapy and Exercise Physiology service fees, as well as updates to GST treatment for subcontracted services, ensuring alignment with current regulatory requirements and supporting continued access to high-quality allied health services.

Important Notes

Direct Activities

These services include direct participant consultation and/or clinical support, travel to and from the participant within the unit-costed rate. These components are bundled into the hourly rate to ensure clarity and consistency in billing.

Indirect Activities

These are services where the health professional’s expertise is applied outside of direct participant contact. This may include the time taken to complete an accurate progress note and reports, produce clinical reports to other service providers, participate in case conferences, or develop clinical programs or guides for participants or carers.

GST Treatment

Rates listed in this document are exclusive of GST unless otherwise stated. GST will apply where services are provided as a subcontracted service to another organisation in accordance with current ATO guidance. You can view the ATO guidance here:

https://www.ato.gov.au/businesses-and-organisations/gst-excise-and-indirect-taxes/gst/in-detail/your-industry/gst-and-home-care/subcontracted-services

Unit Pricing and Billing Structure

Where a service includes both direct and indirect activities, the total service price reflects the combined time allocation based on the unit prices listed above. When service delivery exceeds the standard service duration, additional time will be billed in 15-minute increments. This approach supports flexible and accurate billing in line with the complexity of the service and the time required for both direct and indirect clinical activities.

Service Cancellations

To ensure fairness and continuity of care, the following applies to all scheduled services. A cancellation fee equivalent to 100% of the scheduled face-to-face service time may apply where:

A participant cancels a scheduled service with less than 2 business days’ notice (late cancellation, or
A participant is not present at the agreed time and location for a scheduled service (no show).

Cancellation fees may be waived where reasonable grounds are provided, such as emergency hospital admission, a significant health incident, or loss of a loved one. Super Rehab may exercise reasonable discretion when determining whether cancellation fees will apply.

Parking Fee

If free parking is not available at or near the participant’s home and our clinicians are required to pay for parking, the full parking cost will be added to the allied health service invoice. Parking in shopping centres may not be suitable due to safety considerations and the time required to access large complexes. Our clinicians will use the most practical and accessible parking available when attending a visit.

Travel Costs

Travel costs are not billed separately under the direct or indirect activity unit prices (hourly rates). Under the Support at Home guidelines, travel costs are incorporated into the unit price for direct (face-to-face) activities. As a result, the unit price for direct activities is higher than that for indirect (non-face-to-face) activities, reflecting the inclusion of travel time associated with delivering services in the community.

Got more questions?

We understand that navigating allied health services, funding pathways, and care processes can sometimes feel overwhelming. Our Frequently Asked Questions page provides clear and practical answers to common enquiries about our services, referral processes, funding options, and what to expect when working with Super Rehab.

Visit our Frequently Asked Questions page to learn more.

About Super Rehab

Super Rehab, founded in 2013, had a vision to provide home-based Occupational Therapy services for the elderly in Sydney's inner-west region, enabling them to age safely in their homes. Since 2017, Super Rehab has grown to cover most suburbs in Sydney. Our reputation for providing exceptional care has enabled us to expand our outreach to include multidisciplinary services and NDIS services.

Our Service Areas

We Come to You! Our mobile allied health team provides services across Sydney metropolitan suburbs, supporting participants in their homes and community settings. Alternatively, participants can visit one of our hubs for guided exercise and training with our experienced clinicians.

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Our Process

We aim to make accessing allied health services simple and efficient. From referral to ongoing support, our team works closely with participants, families, and referrers to ensure services are coordinated, responsive, and aligned with each person’s goals.

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Our Referral Portal

Referrals can be submitted through our secure online referral form. Once received, our customer service team will review the information, contact the participant when required, and arrange the initial appointment as soon as possible.

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Our Team

Our team includes experienced allied health clinicians, managers, and support staff who work together to deliver high-quality services across the community. From therapists providing care in the home to our customer service and administrative teams coordinating appointments, everyone plays a role in supporting our participants’ safety, independence, and wellbeing.

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Case Study 1

Safe Bathroom Using Unspent Funds

Background: Mark recently transitioned from a Level 3 Home Care Package (HCP) to the new Support at Home (SaH) program. He had $2,300 in unspent funds, and under the latest AT‑HM Scheme Guidelines, older people transferring from HCP can complete agreed purchases or works after 1 November 2025 using unspent funds.

Assessment & Plan: Following a home visit, our OT identified several high‑risk hazards contributing to Mark's falls. The OT prescribed:

Removal of shower hob to create level entry
Installation of non‑slip flooring
Appropriately positioned grab rails for transfers

These modifications were classified as a Medium‑Tier (up to $2,000) home modification under the AT‑HM Scheme.

Clinical Service & Billing:

1.5 hour Direct Activities for initial home environment and risk assessment, measurements taken for reporting
1.5 hour Indirect Activities for OT summary report, home modification report, and liaison with the builder and the provider for quotes and approval

Case Study 2

Safer Transfers and Seating

Background: Jean, a full pensioner with mild dementia and lower back pain, was approved for Medium‑Tier funding under the AT‑HM Scheme. She was experiencing difficulty standing from a low, soft chair and required frequent carer assistance for transfers.

Assessment & Plan: Our OT and Physiotherapist jointly prescribed the following items to support safe transfers and reduce carer strain:

High‑back armchair – to improve postural support and ease sit‑to‑stand transfers
Removable bed rail – for safe repositioning in bed and safe bed transfers
Transfer belt – for Physio and carer assisted mobility training

Although relatively low‑cost, these items were considered medium‑to‑high risk due to Jean's cognitive and physical profile. To ensure safe and effective use, our OT recommended a home trial and education session as a wraparound service under the AT‑HM Scheme.

Clinical Service & Billing:

The OT billed as follows under the AT‑HM Scheme:

1 hour Direct Activity for initial assessment
1 hour Indirect Activity for summary report, bed rail risk assessment form, and liaison with equipment supplier for home trial

The Physio billed as follows under the AT‑HM Scheme:

45 minutes Direct Activity for Physio assessment
60 minutes Indirect Activity for summary report and recommendations on walk belt

Case Study 3

Home Modifications in Public Housing

Background: May resides in a public housing unit with limited accessibility. Following a recent amputation, she began using a manual wheelchair, but the external entrance had stairs and no suitable ramp access, creating a significant safety risk and limiting her community participation.

Funding Context: Although May is qualified for Support at Home, the home modifications to public housing properties fall under the responsibility of housing authorities. This meant the OT could not proceed with modifications under AT-HM Scheme.

Assessment & Plan:

Our OT:

Contacted the local housing office to confirm home modification procedures
Organised a joint site visit with the housing-appointed builder to inspect access points and outline scope of work
Recommended a wheelchair-accessible ramp with compliant gradient and handrails, and removal of step hazards
Completed a Complex Home Modification report and submitted it to the Local Housing Office for approval and implementation

Clinical Service & Billing:

Although AT-HM funds did not cover the actual ramp installation, our OT was able to bill for:

1 hour Direct Activity for initial assessment
2.5 hours Indirect Activity for complex report writing, risk assessment, and liaison with Housing Office
1 hour Direct Activity for on site joint assessment with housing-appointed builder
1 hour Direct Activity for post-installation visit to inspect workmanship and educate the client and carer on safe wheelchair use

Super Rehab Support at Home Fee Schedule