Support at Home (SAH)
What is Support at Home?
The Support at Home provides funding and services to help older people remain living safely and independently in their own homes. It supports participants to access a range of services such as personal care, allied health, domestic assistance, assistive technology, and home modifications based on their assessed needs and goals.
Support at Home replaced the previous Home Care Packages (HCP) and Short-Term Restorative Care (STRC)programs, and brings together ongoing care services, short-term restorative programs, and assistive technology funding into a single system designed to provide more flexible, coordinated support for older Australians.
Support at Home Classification Levels
Under the new Support at Home program, ongoing services are funded through 8 classification levels and are designed to better match a participant’s needs with the level of funding provided.
Each classification includes a quarterly budget, which can be used flexibly for services such as:
- Allied health services
- Personal care and daily living support
- Cleaning and domestic assistance
- Transport
- Social participation
Transitioned Home Care Package Recipients
When the Support at Home program commenced, people who were already receiving a Home Care Package (HCP) did not immediately move into the new eight-level classification system.
Instead, they were placed into four transitional classifications, which reflect their previous Home Care Package level. This approach ensures that participants experience no disruption to their services or funding during the transition period.
Participants will continue to receive funding at the same annual value while the new system is gradually implemented.
Restorative Care Pathway (RCP)
The Restorative Care Pathway (RCP) is a short-term program under the Support at Home framework designed to help older people regain function, build confidence, and maintain independence at home.
Over a period of up to 16 weeks, participants receive coordinated allied health support, regular monitoring, and a personalised goal-focused care plan.
Super Rehab delivers multidisciplinary restorative care services across Sydney, working closely with providers, care partners, and families to ensure coordinated and reablement-focused care.
Assistive Technology and Home Modifications (AT-HM)
The Assistive Technology and Home Modifications (AT-HM) Scheme provides eligible older people with equipment and home modifications that help them live safely and independently at home.
Funding is based on assessed need and may support items such as:
- Mobility aids
- Bathroom modifications
- Hand rails and ramps
- Functional equipment to support daily activities
Super Rehab clinicians assess, prescribe, and recommend appropriate AT-HM solutions. We work closely with providers, families, and builders to ensure each recommendation aligns with the participant’s goals and living environment.
How Super Rehab Supports Participants
We are here to support older persons restore function, rebuild confidence, and delay future care needs, with allied health support, including:
- Rapid-response allied health intervention, prioritising timely assessments and therapy
- Regular outcome reviews to monitor progress and adjust goals as needed
- Practical recommendations to support safety and daily activities at home
Our Multidisciplinary Allied Health Team
Super Rehab delivers coordinated care through a multidisciplinary allied health team, including:
- Occupational Therapy
- Physiotherapy
- Exercise Physiology
- Dietetics
- Speech Pathology
- Podiatry
- Allied Health Assistants
Our clinicians collaborate with care partners, GPs, nurses, and palliative care teams to ensure services complement existing supports.
Service Delivery Options
Super Rehab allied health services can be delivered in a range of settings, depending on the participant’s needs and clinical requirements:
- In the participant’s home
- In the community environment
- Group exercise sessions at our hubs or community venues
- Via telehealth when clinically appropriate
Working with Care Partners and Providers
Under the Support at Home program, each participant is supported by a care partner who coordinates services and ensures care remains aligned with the participant’s goals and support plan.
Super Rehab works closely with care partners and providers to deliver:
- Hub-based or home-based allied health services
- Clear communication and collaborative care
- Multidisciplinary team support
- Experienced in aged care and disability funding schemes
This collaborative approach helps ensure participants receive coordinated, goal-focused support throughout their Support at Home program.
Referral and Next Steps
Referrals can be submitted through our secure online referral portal.
We welcome referrals from Support at Home providers, CHSP providers, care partners, families, and participants seeking allied health support at home.
Once the referral is received, our customer service team will review the information and contact the participant or referring provider to schedule the first appointment.
Share Your Feedback
We value your feedback and welcome the opportunity to improve our services.
If you would like to share feedback or raise a concern, please contact our team. You may also ask a family member, friend, carer, or advocate to assist you.
If you are not satisfied with the outcome or prefer to speak with an independent organisation, you may contact the Aged Care Quality and Safety Commission for further support.