Make a Referral

Who should I
refer to?

A quick reference to help you choose the right clinician for your participant — PT, EP, or OT — with confidence. Our clinicians work closely together and their scopes of practice often overlap, particularly between PT and EP, and between PT and OT. Use this guide to navigate those differences and refer with confidence.

PT — Physiotherapy

EP — Exercise Physiology

OT — Occupational Therapy

Domain 01

Mobility

Mobility assessment — participant has concerns about safety when walking

Walking aid prescription — new — participant has not previously used a walking aid; requires full gait and balance assessment

PTEP

Walking aid replacement — existing aid — aid is broken or worn out with no change in the participant’s function or health

PTEPOT

A new walking aid always requires a gait and balance assessment by a PT.

Under Support at Home, an EP can prescribe simple mobility aids — four wheel walkers (4WW), walking sticks, pick-up frames (PUF), rollator frames (RF), and forearm support frames (FASF) — where the participant is full weight bearing (FWB) or partial weight bearing (PWB).

Refer to an OT where the participant is non weight bearing (NWB), bed bound, or where an off-the-shelf or customised wheelchair or scooter is the more suitable solution.

Replacing an existing aid, where there is no change in the participant’s function, can be managed by whichever clinician is already seeing the participant.

Domain 02

Exercise & Rehabilitation

Exercise program — strength, balance, mobility, falls prevention, or chronic condition management (e.g. COPD, Parkinson’s, stroke) and post-surgical rehab

PTEP

Both PT and EP use exercise as their primary tool in the community setting.

Refer to EP when the goal is fitness, weight loss, or long-term chronic condition management through exercise alone.

Refer to PT when the participant also needs hands-on manual therapy, acute injury management, or a new mobility aid prescription.

Fitness improvement or weight loss

Manual therapy & active therapy combination — e.g. joint mobilisation, electrical stimulation combined with exercise

Exercise equipment prescription — e.g. dumbbells, exercise pedals

PTEP

Domain 03

Equipment & Daily Living

Equipment for activities of daily living — e.g. over toilet aid, bed rail, shower chair, assistive cutlery, high-lo bed, lift chair

Wheelchair prescription or replacement — basic community access wheelchairs

A new wheelchair — including lightweight, off-the-shelf, power, and customised wheelchairs — always requires an OT assessment.

Equipment for pressure area management

Manual handling training — for participant or family, e.g. use of stand-up lifter or hoist

Domain 04

Home Modifications

Home modification assessment & report — e.g. grab rails, ramps, bathroom modifications, home safety

Domain 05

Cognitive & Functional Capacity

Functional capacity evaluation (FCA) — NDIS planning support, goal-setting assessments, capacity reports for plan reviews

Cognitive assessment — screening for cognitive decline, executive function, memory, and safety awareness at home

Super Brain Program — OT-led structured cognitive rehabilitation program for acquired brain injury, stroke, or neurological conditions

Domain 06

Falls Prevention

Falls risk assessment — standardised clinical assessment of balance, strength, gait, and environmental risk factors

Home hazard assessment — environmental review and recommendations to reduce fall risk within the home

Post-fall rehabilitation — restoring confidence, strength, and function following a fall or hospital admission

PTEP

Domain 07

Pressure Injury Prevention

Seating & positioning assessment — clinical assessment of posture, pressure distribution, and seating needs for wheelchair or chair-bound participants

Pressure-relieving equipment prescription — e.g. pressure cushions, mattress overlays, alternating air systems

Repositioning & manual handling training — training carers and family on safe repositioning techniques to reduce pressure injury risk

Common Questions

Triage & handover
scenarios.

Answers to the most common clinical handover and triage questions we receive from coordinators and case managers.

QParticipant is seeing an EP but now has walking safety concerns — what happens?

The EP will reach out to our senior PT and the participant’s coordinator. A one-off mobility assessment will be arranged at the standard follow-up rate, and EP sessions can continue as usual.

QParticipant’s goals have changed and they now need manual therapy — what happens?

The EP will communicate with the coordinator and senior PT to arrange a physiotherapy review. Once complete, the participant can resume EP sessions if appropriate.

QParticipant only wants massage — can Super Rehab help?

If massage is the only goal, our therapists will recommend referral to a massage therapist rather than a physiotherapist.

QNot sure which discipline to refer to?

Give us a call or send an email — our team will help you identify the right clinician before you submit the referral. We’re always happy to talk it through first.

QCan a participant receive services from more than one discipline at the same time?

Yes. Many participants receive PT and EP services concurrently — for example, a physiotherapist managing a specific injury while an exercise physiologist runs an ongoing strength and balance program. Our clinicians communicate internally to make sure goals are aligned and sessions are not duplicated.

QCan Super Rehab see participants under both NDIS and Home Care Package funding?

Yes. We are a registered NDIS provider and an associated provider under the Support at Home program. If a participant has mixed funding arrangements, our team can help you work out which services are charged to which funding stream before the referral is submitted.

QHow quickly can Super Rehab see a new participant after a referral is submitted?

We aim to contact the participant or their coordinator within one business day of receiving a referral. First appointment availability depends on location and discipline, but we will give you a clear timeline upfront and keep you informed if anything changes.

QWhat information do you need to process a referral?

At minimum we need the participant’s name, contact details, funding type and plan number, the discipline being referred to, and a brief description of their goals or presenting concerns. Clinical reports and prior assessments are helpful but not required to get started — our clinician will complete their own initial assessment at the first visit.

Make a Referral

Not sure? We’ll figure
it out together.

Call us or send a referral online — we respond within one business day.

Make a Referral → Contact Us →

Who should Irefer to?

Triage & handoverscenarios.

Not sure? We’ll figureit out together.

Who should I
refer to?

Triage & handover
scenarios.

Not sure? We’ll figure
it out together.