Make a Referral
Who should I
refer to?
A quick reference to help you choose the right clinician for your participant — PT, EP, or OT — with confidence. Our clinicians work closely together and their scopes of practice often overlap, particularly between PT and EP, and between PT and OT. Use this guide to navigate those differences and refer with confidence.
PT — Physiotherapy
EP — Exercise Physiology
OT — Occupational Therapy
Domain 01
Mobility
Mobility assessment — participant has concerns about safety when walking
PT
Walking aid prescription — new — participant has not previously used a walking aid; requires full gait and balance assessment
PT
Walking aid replacement — existing aid — aid is broken or worn out with no change in the participant’s function or health
PTEPOT
A new walking aid always requires a PT assessment.
Replacing an existing aid (no change in function) can be managed by whichever clinician is already seeing the participant.
Domain 02
Exercise & Rehabilitation
Exercise program — strength, balance, mobility, falls prevention, or chronic condition management (e.g. COPD, Parkinson’s, stroke) and post-surgical rehab
PTEP
Both PT and EP use exercise as their primary tool in the community setting.
Refer to EP when the goal is fitness, weight loss, or long-term chronic condition management through exercise alone.
Refer to PT when the participant also needs hands-on manual therapy, acute injury management, or a new mobility aid prescription.
Fitness improvement or weight loss
EP
Manual therapy & active therapy combination — e.g. joint mobilisation, electrical stimulation combined with exercise
PT
Exercise equipment prescription — e.g. dumbbells, exercise pedals
PTEP
Domain 03
Equipment & Daily Living
Equipment for activities of daily living — e.g. over toilet aid, bed rail, shower chair, assistive cutlery, high-lo bed, lift chair
OT
Wheelchair prescription or replacement — basic community access wheelchairs
PTOT
A new or complex wheelchair always requires an OT assessment.
Replacing an existing like-for-like lightweight wheelchair (no change in function) can be managed by a treating physiotherapist who is known to the participant.
Equipment for pressure area management
OT
Manual handling training — for participant or family, e.g. use of stand-up lifter or hoist
OT
Domain 04
Home Modifications
Home modification assessment & report — e.g. grab rails, ramps, bathroom modifications, home safety
OT
Domain 05
Cognitive & Functional Capacity
Functional capacity evaluation (FCA) — NDIS planning support, goal-setting assessments, capacity reports for plan reviews
OT
Cognitive assessment — screening for cognitive decline, executive function, memory, and safety awareness at home
OT
Super Brain Program — OT-led structured cognitive rehabilitation program for acquired brain injury, stroke, or neurological conditions
OT
Domain 06
Falls Prevention
Falls risk assessment — standardised clinical assessment of balance, strength, gait, and environmental risk factors
PT
Home hazard assessment — environmental review and recommendations to reduce fall risk within the home
OT
Post-fall rehabilitation — restoring confidence, strength, and function following a fall or hospital admission
PTEP
Domain 07
Pressure Injury Prevention
Seating & positioning assessment — clinical assessment of posture, pressure distribution, and seating needs for wheelchair or chair-bound participants
OT
Pressure-relieving equipment prescription — e.g. pressure cushions, mattress overlays, alternating air systems
OT
Repositioning & manual handling training — training carers and family on safe repositioning techniques to reduce pressure injury risk
OT
Common Questions
Triage & handover
scenarios.
Answers to the most common clinical handover and triage questions we receive from coordinators and case managers.
QParticipant is seeing an EP but now has walking safety concerns — what happens?
The EP will reach out to our senior PT and the participant’s coordinator. A one-off mobility assessment will be arranged at the standard follow-up rate, and EP sessions can continue as usual.
QParticipant’s goals have changed and they now need manual therapy — what happens?
The EP will communicate with the coordinator and senior PT to arrange a physiotherapy review. Once complete, the participant can resume EP sessions if appropriate.
QParticipant only wants massage — can Super Rehab help?
If massage is the only goal, our therapists will recommend referral to a massage therapist rather than a physiotherapist.
QNot sure which discipline to refer to?
Give us a call or send an email — our team will help you identify the right clinician before you submit the referral. We’re always happy to talk it through first.
QCan a participant receive services from more than one discipline at the same time?
Yes. Many participants receive PT and EP services concurrently — for example, a physiotherapist managing a specific injury while an exercise physiologist runs an ongoing strength and balance program. Our clinicians communicate internally to make sure goals are aligned and sessions are not duplicated.
QCan Super Rehab see participants under both NDIS and Home Care Package funding?
Yes. We are a registered NDIS provider and an associated provider under the Support at Home program. If a participant has mixed funding arrangements, our team can help you work out which services are charged to which funding stream before the referral is submitted.
QHow quickly can Super Rehab see a new participant after a referral is submitted?
We aim to contact the participant or their coordinator within one business day of receiving a referral. First appointment availability depends on location and discipline, but we will give you a clear timeline upfront and keep you informed if anything changes.
QWhat information do you need to process a referral?
At minimum we need the participant’s name, contact details, funding type and plan number, the discipline being referred to, and a brief description of their goals or presenting concerns. Clinical reports and prior assessments are helpful but not required to get started — our clinician will complete their own initial assessment at the first visit.
Make a Referral
Not sure? We’ll figure
it out together.
Call us or send a referral online — we respond within one business day.